When your order is placed, SPAR2U will reserve (from your chosen payment card) the purchase value plus an additional 10% surcharge of your total basket value; this surcharge is to cater for weighed and substituted products.
You will receive an e-mail when your order is placed which will show the quantities, values and total of products ordered.
When your order has been processed you will receive an email that will include comments on substituted, out of stock, weighted and quantity changes to your initial order with adjusted totals where applicable.
The difference between the pre-authorised total and the actual value of products that was delivered will be refunded into your bank account.
The refund can take between 7-14 days to appear in your bank account.