SPAR2U TERMS & CONDITIONS (SPAR)


Online Shopping Terms and Conditions

Welcome to the SPAR Group Ltd and hereinafter referred to as SPAR Group Ltd at www.spar2u.co.za or the SPAR2U mobile application. Please take a moment to read these terms and conditions including our policies (“Terms”) to understand how they apply to your use of our Website and any products or services that you may order online.


These online shopping terms and conditions apply to all purchases ordered online at www.spar2u.co.za or the SPAR2U mobile application. Please read them carefully and print a copy for future reference. You are required to register with us before placing your first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping Website constitute your acceptance and agreement to be bound by the Terms of our Website, including the additional online shopping terms below.

Online registration

After Registration, you may be required to enter your email address and password as part of the login process when you use the SPAR2U app. To amend any registration particulars please click on “My Profile” and edit your details.


As part of the registration process, you will be prompted to opt in to receive either SMS or push app notifications.


Logged in customers must select their desired store after entering in the delivery address. The stores closest to the delivery location will be defaulted and the customer must be able to select their desired store from the list of closest stores.


The selected store’s range of products is then available for purchase.

Product sales and availability

All products displayed on our website are subject to availability. All prices shown on our Website are quoted in SOUTH AFRICAN RANDS and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.


You will be charged the prices as they are reflected on the Products in store at the point of sale, subject to availability.


Certain products are available in defined weights / mass. Whilst the weight / mass of the product is indicated on the Online Shopping Site as a guide to the cost, the actual product delivered to you may weigh slightly more or less than the weight / mass indicated.


A delivery fee will be charged for each order placed by you. Please visit our Website to view the delivery fee applicable.

Methods of payment


Credit and Debit Cards are the accepted payment method available on the SPAR2U platform.

Online Payment:
Payment will be affected on acceptance of your order and prior to delivery. By submitting your order, and payment card details you warrant that you are over the age of 18 (eighteen), are authorized to make payment with the payment card and that there are sufficient funds available to pay for the order.
SPAR Group Ltd will pre-authorize an additional 10% charge over the total basket value to reserve funds to cater for substitutes or weighted items.
 

Payment on Delivery:
The full payment will be affected by payment card on delivery of your order. The difference between the preauthorized amount and the actual amount that was delivered will be reversed back into your bank account. The reversal can take between 7 to 14 days to appear within your bank account.  

CASH ON DELIVERY IS NOT PERMITTED.

Stock availability

SPAR Group Ltd cannot always guarantee availability of stock.  Where an ordered item is not available, the store will confirm if you have selected substitutes for the product before checkout. If this is the case, the store will substitute the product as per the note provided before checkout or will substitute the product closest to the original brand/price of the original product selected.  In cases where substitutions have not been opted for, SPAR Group Ltd will mark the item as out of stock and not include it as part of the order.

Confirmation of orders

Orders placed online constitute your offer to purchase subject to these Terms. Your offer is deemed to have been accepted by us when you receive our confirmation of your order.

Delivery  

Our delivery charges are R35 per delivery.


Delivery is subject to the customer providing an accurate delivery address.


SPAR Group Ltd cannot be held responsible for inaccurate address details provided and redelivery charges may apply.


SPAR Group Ltd offers this delivery service to selected stores. SPAR Group Ltd determines the service area by store. SPAR Group Ltd may change the delivery service area or stores participating in this online service without prior notice. The availability of this service in your service region may be suspended or terminated at any given time at SPAR Group Ltd sole discretion.

SPAR Group Ltd may terminate service to a specific customer or delivery address in the following (but not limited to) situations: -
• Conditions that may pose a threat or danger to the driver or any assistant
• Unavailability of legally prohibited parking space
• Excessive distance between the selected store and delivery location
• Unreasonable expectations or procedures beyond the drivers control that limit access to the delivery location e.g., obstacles, security procedures, no doorbell or intercom, no clearly marked signage to indicate the house number or complex name, etc.
• Repeated failed deliveries due to the customer not being available within the selected delivery slot.
The recipient taking delivery is under the age of 18(eighteen years old)
 

Delivery is subject to the customer address location falling within the predefined service region for SPAR Group Ltd.


Delivery Slots are displayed based on availability within the service region. A delivery slot can be selected on order placement and is linked to the availability of store fulfillment.


Order status can be tracked on the SPAR2U platform. The driver will be supplied your mobile number only when necessary for example, in situations where the driver is unable to access the premises. You will be notified prior to delivery based on the notification preferences selected.


The driver will follow contact less delivery procedures on parcel handover to the customer and place parcels on the customer’s doorstep. The driver is not permitted to enter the building, open parcels and view or inspect products. Should the customer discover that a product is damaged on delivery, all parcels and products contained within the parcels must be returned with the driver. The SPAR Group Ltd supervisor will contact the customer and arrange for redelivery. Should the customer discover that a product is damaged after delivery, the customer must return the specific product to the store for exchange or a refund.


Only orders that total a value of R100 or more will qualify for delivery.


The maximum order quantity is limited to 30 items per order. Customers will need to place a separate order if the desired order exceeds 30 items.

Tobacco Sales

Please note that the Tobacco Controls Act of 1993 prohibits the sale of Tobacco products through Online Shopping or other electronic media.

Refunds and returns policy

SPAR Group Ltd strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of and comply with the Consumer Protection Act.


If you are not entirely satisfied with your purchase or would like an exchange, please return it to the store you purchased from with the card used for payment within 7 days for perishable items or 30 days for non-perishable items.

Cancellations

A customer can cancel an order or line item within an order before picking has been finalized, dispatch has started or delivery for that order has taken place
 

Full Order Cancellations
The customer must check the order status on the SPAR2U Order History section within the app. If the order is in “Created” status only, you can select the option to “Cancel Order” on the SPAR2U app. This will then change the order state to cancelled and cancel the payment reservation that was done on the SPAR2U platform.


If the order has already progressed to the picking or dispatch stages in the order journey, you can follow the delivery process, receive the order, and subsequently take the order back to the store for a return.
 

Line-Item Cancellations
If the order status on the SPAR2U Order History section within the app is in “Created” or “Picking Ongoing” status only, you can contact the store via telephone to request line-item cancellation. The store will cancel the item on the order and not pack the item in the order.


If the order has already progressed to the picking finalization or dispatch stages in the order journey, you can follow the delivery process, receive the order, and subsequently take the item back to the store for a return.

Risk and ownership

Risk in the products shall pass to you or your authorized representative on delivery. We will retain ownership in the products until payment has been received in full.