ELECTRONIC VOUCHER SERVICES – CARD PROCESSING TERMS
Version effective as of 1 February 2022
SPAR Gift Cash Voucher / Digital Voucher
Detailed description of goods and/or services
The SPAR Group Limited trading as SPAR Value Added is a business in the Fast Moving Consumer industry that supplies electronic Gift vouchers to customers.
Delivery policy
Subject to availability and receipt of payment, requests will be processed within 15 minutes and digital vouchers will be delivery and confirmed by way of SMS.
Export restriction
The offering on this website is available to South African clients only.
Return and Refunds policy
Once a digital vouchers has been provision by The SPAR Group Limited, the voucher may not be returned or refunded, or the order cancelled, as per South African Reverse Bank regulations. The customer may however manage the assignment of digital vouchers through the me.spar.co.za site / application.
In cases where the digital voucher is not issued due to a systems problem, The SPAR Group Limited will refund the client in full within 30 days.
Customer Privacy policy
The SPAR Group Limited shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.
Payment options accepted
Payment may be made via Visa and MasterCard.
Card acquiring and security
Card transactions will be acquired for The SPAR Group Limited via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by The SPAR Group Limited separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility
The SPAR Group Limited takes responsibility for all aspects relating to the transaction including sale of digital vouchers sold on this website, customer service and support, dispute resolution and delivery of digital vouchers.
Country of domicile
This website is governed by the laws of South Africa and The SPAR Group Limited chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature as
22 Chancery Lane
Pinetown
Kwa-Zulu Natal
3610
Variation
The SPAR Group Limited may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by The SPAR Group Limited based in South Africa trading as SPAR Value Added Services and with registration number 1967/001572/06. The full list of our board of directors are available at: http://www.spar.co.za.
The SPAR Group Limited contact details
Company Physical Address:
22 Chancery Lane, Pinetown, KwaZulu Natal, South Africa, 3610
Email: finservices@spar.co.za
Telephone: +27 (0)31 7191900